A centralized facility or cloud service that handles customer communications across multiple channels including phone calls, emails, chats, and social media. Like a modern call center that can handle any type of customer communication.
A retailer's contact center handles customer questions via phone, live chat, email, and WhatsApp, all managed by the same team of agents using unified software.
A centralized facility or cloud service that handles customer communications across multiple channels including phone calls, emails, chats, and social media. Like a modern call center that can handle any type of customer communication.
A retailer's contact center handles customer questions via phone, live chat, email, and WhatsApp, all managed by the same team of agents using unified software.
Related concepts include Call Center, Customer Service, Omnichannel. Understanding these connections helps build a comprehensive knowledge of cloud computing concepts.