Microsoft's cloud-based omnichannel contact center platform with AI-powered Copilot assistance, voice, chat, and deep Microsoft Teams integration for customer service operations. Like transforming Teams into a full-featured call center.
A healthcare provider uses Dynamics 365 Contact Center to handle patient inquiries via phone, chat, and email, all through Microsoft Teams with AI-suggested responses.
Dynamics 365 Contact Center is Microsoft’s cloud contact center built for omnichannel customer service with deep Microsoft 365/Teams and Dynamics 365 integration. AWS Amazon Connect and Google CCAI Platform are cloud contact center offerings focused on telephony/IVR and AI-assisted routing/agents. Oracle’s closest equivalent is its customer service/contact center suite (Oracle Service) often paired with Oracle Digital Assistant for conversational AI.