Microsoft's cloud-based omnichannel contact center platform with AI-powered Copilot assistance, voice, chat, and deep Microsoft Teams integration for customer service operations. Like transforming Teams into a full-featured call center.
A healthcare provider uses Dynamics 365 Contact Center to handle patient inquiries via phone, chat, and email, all through Microsoft Teams with AI-suggested responses.
Dynamics 365 Contact Center is Microsoft’s cloud contact center built for omnichannel customer service with deep Microsoft 365/Teams and Dynamics 365 integration. AWS Amazon Connect is a cloud contact center platform with native AWS integrations. Google CCAI Platform focuses on AI-assisted contact center capabilities and partner integrations. OCI does not have a single first-party, directly equivalent, full contact center service; OCI customers typically use partner CCaaS solutions integrated with OCI.