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Canvas Cloud AI

SLO

intermediate
software
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Definition

Service Level Objective - specific measurable target for service performance. Like setting a goal to answer customer calls within 30 seconds, 95% of the time.

Real-World Example

A web service sets an SLO of responding to API requests within 200 milliseconds for 99% of requests.

Related Terms

Cloud Provider Equivalencies

An SLO (Service Level Objective) is a reliability target you define for a service (for example, latency or availability). It is not a single cloud product; all major clouds support measuring and alerting on SLOs via their monitoring/observability services, but the SLO itself is a practice/contract within SRE and service management.

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