AWS's cloud-based contact center service that enables businesses to provide customer service across voice, chat, and tasks with omnichannel support. Like having a complete call center in the cloud without needing physical infrastructure or expensive equipment.
A startup can use Amazon Connect to handle customer support calls and chats without building a traditional call center, paying only for usage time.
AWS's cloud-based contact center service that enables businesses to provide customer service across voice, chat, and tasks with omnichannel support. Like having a complete call center in the cloud without needing physical infrastructure or expensive equipment.
A startup can use Amazon Connect to handle customer support calls and chats without building a traditional call center, paying only for usage time.
Related concepts include Amazon Lex, Contact Center, IVR. Understanding these connections helps build a comprehensive knowledge of cloud computing concepts.