Google's enterprise-grade conversational AI platform for building complex chatbots and virtual agents with advanced conversation flows and natural language understanding. Like creating sophisticated customer service bots that can handle multi-turn conversations.
A bank uses Dialogflow CX to build a virtual assistant that helps customers check balances, transfer money, and report lost cards through natural conversation.
All are managed conversational AI services for building chatbots/virtual agents. Dialogflow CX emphasizes visual, state-machine-style conversation design for complex, multi-turn flows; Lex integrates tightly with AWS (Lambda, Connect); Azure Bot Service pairs with Azure AI Language/CLU and Bot Framework; OCI Digital Assistant targets enterprise assistants integrated with Oracle apps.