Google Cloud Contact Center AI Platform - an AI-first contact center as a service with omnichannel routing, Agent Assist for real-time agent guidance, and deep CRM integration. Like having Google's AI helping your support team in real-time.
A tech company uses CCAI Platform to route customer calls intelligently while providing agents with real-time suggested responses and knowledge articles during calls.
Google Cloud Contact Center AI Platform - an AI-first contact center as a service with omnichannel routing, Agent Assist for real-time agent guidance, and deep CRM integration. Like having Google's AI helping your support team in real-time.
A tech company uses CCAI Platform to route customer calls intelligently while providing agents with real-time suggested responses and knowledge articles during calls.
Related concepts include Contact Center, Dialogflow CX, Agent Assist. Understanding these connections helps build a comprehensive knowledge of cloud computing concepts.