Google Cloud Contact Center AI Platform - an AI-first contact center as a service with omnichannel routing, Agent Assist for real-time agent guidance, and deep CRM integration. Like having Google's AI helping your support team in real-time.
A tech company uses CCAI Platform to route customer calls intelligently while providing agents with real-time suggested responses and knowledge articles during calls.
CCAI Platform is Google Cloud’s integrated contact center AI offering (routing + agent assist + integrations). Other clouds have comparable building blocks (telephony/contact center + bots + agent assist), but there is no single, directly equivalent, one-name managed service across AWS/Azure/OCI that matches CCAI Platform end-to-end in the same way.