Oracle's conversational AI platform for building chatbots and virtual assistants with built-in conversation flow management and multi-channel support. Unlike competitors, it includes all-in-one conversation orchestration without requiring separate workflow services.
An enterprise uses Oracle Digital Assistant to create an employee HR chatbot that handles time-off requests, benefits questions, and expense submissions through Slack and Microsoft Teams.
All four are managed conversational AI platforms for building chatbots/virtual assistants. Oracle Digital Assistant (ODA) emphasizes end-to-end assistant orchestration (skills, dialog flows, channels, and enterprise integrations) in one product. AWS Lex, Azure Bot Service, and Dialogflow provide strong NLU and bot frameworks, but complex orchestration often relies on additional workflow/orchestration services (for example, AWS Lambda/Step Functions, Azure Logic Apps/Functions, or Google Cloud Functions/Workflows) depending on the design.