Oracle's enterprise customer service platform combining contact center, knowledge management, and field service with multi-channel support for voice, chat, and social media. Formerly known as RightNow CX.
A global telecommunications company uses Oracle Service Cloud to manage millions of customer interactions across phone, email, chat, and social media from a unified platform.
Oracle Service Cloud is a SaaS customer service (CRM) platform. AWS, Azure, and Google Cloud don’t offer a direct, first-party equivalent; similar capabilities are typically built using partner CRM/contact-center products (e.g., Salesforce Service Cloud, Zendesk, Genesys) plus cloud integration services.