Oracle's enterprise customer service platform combining contact center, knowledge management, and field service with multi-channel support for voice, chat, and social media. Formerly known as RightNow CX.
A global telecommunications company uses Oracle Service Cloud to manage millions of customer interactions across phone, email, chat, and social media from a unified platform.
Oracle Service Cloud is a SaaS customer service (CRM) platform for contact center, knowledge, digital engagement, and (in Oracle’s broader CX suite) field service. AWS, Azure, and GCP don’t offer a single first-party product that directly matches the full, integrated customer service suite; comparable outcomes are typically built by combining multiple services or using third-party CRM/contact-center SaaS.