Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• The Canvas Cloud AI website
• The Canvas Cloud AI application and platform
• All related services, features, and communications

This policy does not apply to cloud infrastructure deployed within your own cloud provider accounts (AWS, Azure, GCP, Oracle Cloud), which are governed by your agreements with those providers.

2. Information We Collect

2.1 Information You Provide

We may collect the following personal information when you create an account or use the Services:

• Name
• Email address
• Account credentials
• Billing and subscription information (processed by Stripe)
• Communications with support or feedback submissions

2.2 Cloud Provider Credentials

If you choose to deploy infrastructure, you may provide credentials for supported cloud providers.

• Credentials are encrypted and stored securely
• Credentials are used only to perform user-authorized deployment actions
• Credentials are never exposed in generated files, exports, or logs

For more details, see our Security page.

2.3 Usage and Technical Data

We automatically collect limited technical data, such as:

• Log files and usage events
• Feature interactions
• Browser type and device information
• IP address (used for security and operational purposes)

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Maintain sessions
• Improve product performance
• Understand aggregate usage patterns

You may control cookies through your browser settings. Some functionality may be limited if cookies are disabled.

We do not use user-generated content for targeted advertising based on personal profiles.

2.5 User-Generated Content

When you use Canvas Cloud AI, you may enter natural language descriptions of cloud architectures or related technical inputs.

These inputs are used to provide platform functionality and may be processed by third-party service providers for purposes such as contextual advertising or content relevance.

No personally identifiable information is included when these inputs are shared.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Process subscriptions and billing
• Enable cloud infrastructure deployments
• Improve and optimize the platform
• Communicate product updates and service information
• Detect, prevent, and address security or technical issues
• Comply with legal obligations

We do not sell personal data.

4. How We Share Information

We may share information only in the following circumstances:

4.1 Service Providers

We use trusted third-party service providers, including:

• Stripe (payment processing)
• Analytics and monitoring providers
• Email and support tools

These providers process data only as necessary to perform services on our behalf and are contractually obligated to protect it.

4.2 Legal Requirements

We may disclose information if required to do so by law, regulation, subpoena, or governmental request.

4.3 Business Transfers

If Canvas Cloud AI is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

4.4 Contextual Advertising & Content Processing

Canvas Cloud AI may share non-identifying, user-generated content with trusted third-party partners for purposes such as contextual advertising, analytics, or content relevance.

This information does not include personal identifiers such as names, email addresses, account IDs, or payment information.

5. Cloud Infrastructure & Customer Responsibility

All infrastructure deployments occur within your own cloud provider accounts.

Canvas Cloud AI:

• Does not own or operate deployed cloud resources
• Does not retain control after deployment execution
• Does not monitor deployed resources unless explicitly authorized

You are responsible for managing, securing, and deleting resources within your cloud accounts.

6. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal information, including:

• Encryption at rest and in transit
• Least-privilege access controls
• Secure credential handling
• Restricted production access
• Monitoring for abnormal activity

No system is completely secure, but we continuously work to protect your information.

For more information, visit our Security page.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Meet legal, accounting, or compliance requirements
• Resolve disputes
• Enforce agreements

You may request deletion of your account and associated data, subject to legal obligations.

8. Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing your personal data
• Correcting inaccurate data
• Requesting deletion of your data
• Objecting to certain processing
• Restricting processing
• Data portability

To exercise these rights, contact us using the information below.

9. International Data Transfers

Canvas Cloud AI may process data in countries other than your own. Where required, we use appropriate safeguards to protect personal information during international transfers.

10. Children's Privacy

Canvas Cloud AI is intended for adults only. You must be at least 18 years old to use the Services. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Services or by other appropriate means.

The "Last Updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@canvascloud.ai
• Support: feedback@canvascloud.ai